As is industry standard for MOST Crystal/ Metaphysical stores (I say most because that’s what you do when you don’t want any smoke 💨) all sales at The Secret Door are final and we do not accept returns or exchanges. We have messaging in the store, before checkout, to that effect and for the most part our Clients are Crystal enthusiasts who fully understand that policy. Lately, we’ve had a few customers break items and not understand why we can’t replace or refund them. To put it simply, we’re not Target or Costco, we are a small, family run business and can’t support the policies of their business models because we don’t sell the volume or type of products those stores sell.
Now, that the we’ve addressed that unpleasantness, let’s talk about why a Crystal might break or disappear. With this blog, I want to highlight a few of the most common reasons, as well as make some suggestions on what to do when or if it happens.
The third reason a Crystal might break or become damaged is their specific crystalline structure. These natural treasures are formed under extreme conditions and sometimes can contain internal fissures or cracks that you might not see but can be exacerbated during processing or carving, shipment, normal wear or even by exposure to heat, light or sudden shifts in temperature creating a fracture point. To look for hardier Crystal varieties check their score on the MOHS hardness scale. We know materials like Black Tourmaline or Selenite, both 3’s on the hardness scale are quite delicate and others like Quartz or Amethyst are 7’s making them much stronger. However, some stones like Amethyst can also lose/ leach color from light exposure so there’s that. Lol
All in all, we should remember that Crystals are earth born, natural, free and “living” in our care for only a short time. They were forming well before we were born and with luck will be here far after we’ve all returned to the Earth… perhaps to be reborn in Crystal form. Peace and Blessings!